Shipping Policy

Age Requirement

You must be 21 years of age or older to purchase tobacco products from our website.

All customers may be required to complete an age-verification process before an order is accepted or shipped. By placing an order, you certify that you are at least 21 years old and legally permitted to purchase and receive tobacco products in your jurisdiction.

We reserve the right to cancel any order if we are unable to verify the purchaser's age.

Adult Signature

Certain orders may require an Adult Signature (21+) upon delivery.

The person accepting the shipment may be required by the carrier to present a valid government-issued photo ID showing that they are at least 21 years old.

Packages requiring an adult signature will not be left unattended at the delivery address.

Additional adult-signature fees may apply.

Order Processing

Orders are generally processed within [1–2 business days] after payment and age verification have been completed.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Orders containing backordered, pre-order, limited-release, or special-order products may require additional processing time.

Shipping Methods

Available shipping methods and estimated delivery times will be displayed during checkout.

Depending on the destination, orders may be shipped through carriers such as UPS, FedEx, USPS where permitted, or another authorized shipping provider.

Estimated delivery times are provided as a convenience and are not guaranteed unless specifically stated by the carrier.

Shipping Charges

Shipping charges are calculated during checkout based on factors including:

• Delivery address
• Package size and weight
• Shipping method selected
• Adult-signature requirements
• Applicable carrier surcharges

Promotional or free-shipping offers may be subject to minimum purchase requirements, geographic restrictions, or other conditions.

Tobacco Shipping Restrictions

Tobacco shipping laws vary by state, county, city, municipality, and other jurisdiction.

We will only ship cigars and tobacco products to locations where we believe shipment is legally permitted.

Some states, territories, municipalities, or other jurisdictions may prohibit or restrict the shipment of cigars or tobacco products directly to consumers.

If we determine that we cannot legally ship your order to the delivery address provided, the order may be cancelled and refunded.

Customers are responsible for understanding the laws governing the possession, purchase, and receipt of tobacco products in their jurisdiction.

Taxes and Regulatory Fees

Applicable sales taxes, tobacco taxes, excise taxes, regulatory fees, and other required charges may be collected at checkout where required by law.

In certain jurisdictions, customers may have additional tax or reporting obligations. The customer is responsible for complying with any obligations that are not collected directly by Tranquilo Caballero.

P.O. Boxes and Alternative Addresses

Certain tobacco shipments, particularly those requiring an adult signature, may not be eligible for delivery to P.O. boxes, parcel lockers, freight-forwarding services, or similar addresses.

A valid residential or business street address may be required.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

Once an order has been transferred to the shipping carrier, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Undeliverable or Refused Packages

If a shipment is refused, returned because no eligible adult is available to sign for it, or deemed undeliverable because of an incorrect address, additional shipping or return fees may be deducted from any refund where permitted by law.

Original shipping charges may be non-refundable.

Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Government restrictions
• Holidays
• Incorrect delivery information
• Failed delivery attempts
• Age-verification or adult-signature issues

We will make reasonable efforts to assist customers experiencing a shipping problem.

Cigar Freshness and Packaging

We take appropriate measures to help protect cigars during transportation.

Depending on the order and shipping conditions, cigars may be packaged with humidity-control materials or other protective packaging.

Because cigars are natural tobacco products, minor variations in color, texture, wrapper appearance, and construction are normal and are not necessarily considered defects.

Upon delivery, we recommend placing your cigars in a properly maintained humidor as soon as reasonably possible.

Extreme Weather

Extreme heat or cold may affect tobacco products during transportation.

During periods of severe weather, we may temporarily delay certain shipments when we believe doing so will help protect the quality of the cigars.

Customers may also choose expedited shipping when available to reduce the amount of time their order remains in transit.

Lost or Damaged Shipments

If your package arrives damaged, please contact us at info@tranquilocabarello.com within [48 hours] of delivery.

Please retain:

• The original shipping box
• All packaging materials
• The damaged products
• Photographs showing the damage

If tracking indicates that a shipment has been delivered but you cannot locate it, please contact the carrier and Tranquilo Cabarello as soon as possible. Claims involving lost, stolen, or damaged packages will be reviewed individually and may be subject to the carrier's investigation and claims procedures.

Order Changes and Cancellations

Please contact us immediately if you need to modify or cancel an order.

Once an order has been processed, packed, or transferred to the shipping carrier, we cannot guarantee that it can be changed or cancelled.

Compliance With Applicable Law

Tranquilo Caballero reserves the right to refuse, cancel, or restrict any order when necessary to comply with federal, state, local, or other applicable laws and regulations.

Our shipping policies and available destinations may change periodically in response to changes in laws, regulations, taxes, or carrier requirements.

Contact Us

For questions regarding shipping or an existing order, please contact:

Tranquilo Cabarello — Email: info@tranquilocaballero.com — Phone: 646-208-0257 — Business Hours: 9:00 AM – 5:00 PM

By purchasing cigars or other tobacco products from Tranquilo Caballero, you confirm that you are legally permitted to purchase and receive those products at the shipping destination provided.